Privacy Policy

Last Updated: October 2025

Welcome to NizoLuxury.com (the “Website”), operated by 23 Group Holdings LLC (d/b/a Nizo Luxury) and managed in cooperation with Stradale Group LLC for rental fulfillment, payment processing, and customer support.

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

1) Who We Are

Website: NizoLuxury.com
Business Entity: 23 Group Holdings LLC (d/b/a Nizo Luxury)
Operational Partner: Stradale Group LLC
Address: 2022 S Robertson Blvd, Los Angeles, CA 90034, United States
Email: contact@nizoluxury.com
Phone: +1 (424) 303-6496

This Privacy Policy applies to all users of our website and customers who submit forms, request quotes, or book rentals.

2) Information We Collect

We collect personal information to provide safe, efficient, and high-quality vehicle rental and management services.

A. Information you provide directly:

Name, phone number, email, and billing address
Driver’s license or ID for verification (where applicable)
Payment and transaction details (processed securely through third-party payment systems)
Booking and rental details (dates, vehicle preferences, pickup/drop-off locations)
Messages, feedback, or support inquiries

B. Information collected automatically:

IP address, browser type, operating system, and pages visited
Device and usage data via analytics and cookies
Time zone, referral URLs, and session data

C. Information from third parties:

Identity and payment verification providers
Insurance verification systems (if required)
Advertising or analytics partners

3) How We Use Your Information

Process bookings, payments, and service requests
Verify identity and rental eligibility
Communicate confirmations, updates, and support messages
Improve website performance and customer experience
Send promotional offers or updates (only with consent)
Detect and prevent fraud or misuse
Comply with applicable laws and regulations

4) Legal Basis for Processing (EEA/UK users)

Where applicable under GDPR/UK GDPR, we rely on:

Contractual necessity (to fulfill bookings or services)
Legitimate interests (business operations, fraud prevention, site improvement)
Consent (marketing communications, non-essential cookies)
Legal obligation (tax, recordkeeping, or regulatory compliance)

5) Sharing and Disclosure

We may share your data only when necessary with:

Stradale Group LLC for booking management, payment processing, and logistics
Trusted third-party service providers (payment gateways, hosting, analytics, marketing, or insurance verification)
Professional advisors (legal, accounting, compliance)
Law enforcement or regulatory authorities when required by law

We never sell or rent your personal data.

6) Cookies and Analytics

We use cookies and tracking technologies to enhance your browsing experience and analyze site usage. You can manage or disable cookies through your browser settings. Common analytics tools (like Google Analytics) help us understand site performance and improve usability.

7) SMS and Email Communication

Transactional messages: confirmations, reminders, updates, or account notices.
Marketing messages: only sent with consent.

You may unsubscribe from emails anytime by clicking “unsubscribe” or contacting us at contact@nizoluxury.com. For SMS, reply “STOP” to opt out (message/data rates may apply).

You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you.

If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or contact us directly at contact@nizoluxury.com or call (424) 303-6496.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies but typically does not exceed 5–10 messages per month. For questions about your text or data plan, please contact your wireless provider.

If you have any questions regarding privacy, please review our privacy policy: https://www.nizoluxury.com/privacy-policy.

8) Data Retention

We retain data only as long as necessary for the purposes outlined here or as required by law (e.g., accounting, legal obligations, or fraud prevention).

9) Data Security

We implement security measures, including encryption, secure servers, and restricted data access. While we take all reasonable precautions, no online system is entirely risk-free.

10) Your Privacy Rights

Depending on your location, you may have the right to:

Access and receive a copy of your data
Correct or delete inaccurate information
Withdraw consent for marketing or cookies
Object to processing or request restriction
File a complaint with your local data authority

California (CCPA/CPRA): California residents may request disclosure, deletion, or correction of personal information and opt out of cross-context behavioral advertising.

EEA/UK: Users may lodge complaints with their national data protection authority if they believe data is handled improperly.

11) Children’s Privacy

Our services are intended for adults of legal driving and rental age. We do not knowingly collect data from individuals under 16. If we discover such data, we will delete it immediately.

12) International Data Transfers

If you access NizoLuxury.com from outside the U.S., your information may be transferred and processed in the United States, which may have different data protection laws. We ensure safeguards for international transfers where required.

13) Third-Party Links

This website may include links to other websites. We are not responsible for the content, security, or privacy practices of third-party sites.

14) Policy Updates

We may revise this Privacy Policy periodically. Updates will appear on this page with a new “Last Updated” date. We encourage you to review this page regularly.

15) Contact Us

Nizo Luxury — a d/b/a of 23 Group Holdings LLC
Operated by Stradale Group LLC
📍 2022 S Robertson Blvd, Los Angeles, CA 90034, United States
📧 contact@nizoluxury.com
📞 +1 (424) 303-6496
🌐 www.nizoluxury.com