Welcome to NizoLuxury.com, operated by 23 Group Holdings LLC (d/b/a Nizo Luxury) and managed in cooperation with Stradale Group LLC. Your privacy is important to us.
1. Who We Are
- Website: NizoLuxury.com
- Business Entity: 23 Group Holdings LLC (d/b/a Nizo Luxury)
- Operational Partner: Stradale Group LLC
- Address: 2022 S Robertson Blvd, Los Angeles, CA 90034, United States
- Email: contact@nizoluxury.com
- Phone: +1 (424) 303-6496
2. Information We Collect
A. Information you provide directly:
- Name, phone number, email, and billing address
- Driver’s license or ID for verification (where applicable)
- Payment and transaction details (processed securely through third-party systems)
- Booking and rental details (dates, vehicle preferences, pickup/drop-off locations)
- Messages, feedback, or support inquiries
B. Information collected automatically:
- IP address, browser type, operating system, and pages visited
- Device and usage data via analytics and cookies
- Time zone, referral URLs, and session data
C. Information from third parties:
- Identity and payment verification providers
- Insurance verification systems (if required)
- Advertising or analytics partners
D. The Nizo Luxury app in ChatGPT:
When you use our app inside ChatGPT, ChatGPT sends us only the details of your search: pick-up and return dates, where you want the car, the number of passengers and the kind of car you are looking for. We use them to show which cars are available and what the trip costs. The app does not ask for or receive your name, contact details, payment details or your ChatGPT conversation, and it does not create an account. Requests are logged by our hosting provider for up to 30 days to keep the service running and secure. Booking happens on this website, under the rest of this policy. Your use of ChatGPT itself is governed by OpenAI’s privacy policy.
3. How We Use Your Information
- Process bookings, payments, and service requests
- Verify identity and rental eligibility
- Communicate confirmations, updates, and support messages
- Improve website performance and customer experience
- Send promotional offers or updates (only with consent)
- Detect and prevent fraud or misuse
- Comply with applicable laws and regulations
4. Legal Basis for Processing (EEA/UK)
Where applicable under GDPR/UK GDPR, we rely on:
- Contractual necessity (to fulfill bookings or services)
- Legitimate interests (business operations, fraud prevention, site improvement)
- Consent (marketing communications, non-essential cookies)
- Legal obligation (tax, recordkeeping, or regulatory compliance)
5. Sharing and Disclosure
We may share your data only when necessary with:
- Stradale Group LLC for booking management, payment processing, and logistics
- Trusted third-party service providers (payment gateways, hosting, analytics, marketing, or insurance verification)
- Professional advisors (legal, accounting, compliance)
- Law enforcement or regulatory authorities when required by law
We never sell or rent your personal data.
6. Cookies and Analytics
We use cookies and tracking technologies to enhance your browsing experience and analyze site usage. You can manage or disable cookies through your browser settings. Analytics tools (like Google Analytics) help us understand site performance.
7. SMS and Email Communication
- Transactional messages: confirmations, reminders, updates, or account notices.
- Marketing messages: only sent with consent.
You may unsubscribe from emails anytime by clicking “unsubscribe” or contacting us at contact@nizoluxury.com. For SMS, reply “STOP” to opt out.
If you are experiencing issues with the messaging program, you can reply “HELP” or contact us directly. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
8. Data Retention
We retain data only as long as necessary for the purposes outlined here or as required by law (e.g., accounting, legal obligations, or fraud prevention).
9. Data Security
We implement security measures, including encryption, secure servers, and restricted data access. While we take all reasonable precautions, no online system is entirely risk-free.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your data
- Correct or delete inaccurate information
- Withdraw consent for marketing or cookies
- Object to processing or request restriction
- File a complaint with your local data authority
California (CCPA/CPRA): California residents may request disclosure, deletion, or correction of personal information and opt out of cross-context behavioral advertising.
11. Children’s Privacy
Our services are intended for adults of legal driving and rental age. We do not knowingly collect data from individuals under 16. If we discover such data, we will delete it immediately.
12. International Data Transfers
If you access our website from outside the U.S., your information may be transferred and processed in the United States. We ensure appropriate safeguards are in place.
13. Third-Party Links
This website may include links to other websites. We are not responsible for the privacy practices of third-party sites.
14. Policy Updates
We may revise this Privacy Policy periodically. Updates will appear on this page with a new “Last Updated” date.
15. Contact Us
Nizo Luxury — a d/b/a of 23 Group Holdings LLC
Operated by Stradale Group LLC
2022 S Robertson Blvd, Los Angeles, CA 90034
contact@nizoluxury.com ·
+1 (424) 303-6496