These Terms and Conditions govern all vehicle rental transactions conducted through Nizo Luxury (a d/b/a of 23 Group Holdings LLC), with rental fulfillment managed by Stradale Group LLC.
1. Rental Eligibility
- Renters must be at least 21 years of age with a valid driver’s license.
- Drivers aged 18 to 20 may be approved individually, subject to their own full-coverage insurance on the vehicle and an increased security deposit. Approval is at our discretion and is confirmed in writing before the rental.
- A valid credit card in the renter’s name is required for the security deposit.
- Drivers under 25 pay a Young Driver Fee for each day of the rental, higher on the exotic and ultra-luxury cars, which carry the larger security deposits. The exact figure appears in your quote before you pay.
- All drivers, whatever their age, must hold a licence with at least two years of driving history.
- International renters must present a valid passport alongside their home-country licence. An International Driving Permit is not required.
2. Reservations and Payment
- A reservation is confirmed when the rental is paid online at booking. The online total is the rental for the dates booked, the Protection plan for those days (unless the renter’s own qualifying policy is accepted under §7), any delivery charge selected, and Los Angeles County sales tax at 10.25% — each shown as its own line before payment.
- No further payment is taken at delivery or pickup. The security deposit is not a payment: it is an authorisation on the renter’s credit card, placed at handover and released as set out in §3.
- Charges that can only arise after the rental — tolls, citations, fuel, excessive cleaning — are settled from the card on file under §4, after the notice or invoice reaches us and with the document attached. Damage is dealt with under §3 and §11.
- Accepted payment methods: major credit cards (Visa, Mastercard, American Express, Discover). The security deposit must be authorised on a credit card in the renter’s own name — not a debit card, and not a card in somebody else’s name (why, in full). A corporate booking may be invoiced to the company under a corporate account, with the deposit authorised on the corporate card on file (see corporate rental).
- Quoted rates are the daily rental rate; the Protection plan, the refundable security deposit, delivery fees and applicable taxes are additional and disclosed before booking. Additional charges may apply for add-ons, extra mileage, or damages.
3. Security Deposit
- A security deposit hold is placed on the renter’s credit card at the time of rental.
- The deposit amount varies by vehicle tier and will be disclosed at booking.
- The hold is released within 5–7 business days after the vehicle is returned in acceptable condition. Where damage has to be priced, the release waits for the repair estimate: about two weeks for minor damage within the deposit, up to a month for serious damage, and where a collision involves a police report or an insurer, until their process is complete.
- Any damages, excessive cleaning fees, or policy violations will be deducted from the deposit.
4. Keeping a Card on File
Your card is kept on file so that charges arriving after your rental ends can be settled without further paperwork. You agree to this at the payment step, where the agreement is presented and recorded by our payment processor, Stripe, before the payment can complete. We never see or hold your card number.
- What we may charge. Only amounts arising from your own rental: tolls, congestion and express-lane charges, parking tickets, traffic citations and the administrative fee for processing them, together with fuel, excessive cleaning and any amount already provided for elsewhere in these terms. Nothing else, ever.
- When. Only after the rental has ended, and only once the notice or invoice has reached us — which for tolls and citations is typically a few days to several weeks.
- How much. The amount stated on the notice we receive, plus the administrative fee shown in your rental agreement. At the time of the charge we email you the exact amount with the notice itself attached, so you hold the same document we do. If anything is wrong, tell us and we will put it right.
- Removing it. Write to us at any time and the card is deleted the same day. It is stored by our payment processor, Stripe; we never hold your card number.
5. Vehicle Use
- Vehicles must be operated in a lawful manner at all times.
- Smoking is strictly prohibited in all vehicles, vaping included. A smoking fee of $450 applies where a vehicle is returned having been smoked in.
- Pets are permitted only by prior arrangement, and a pet fee applies; the figure for your booking is stated in your rental agreement.
- Ordinary cleaning is included in every rental. An excessive-cleaning fee applies where a vehicle is returned badly soiled — sand through the carpets, food or spilled liquids, or similar — assessed and photographed at return, and charged at what putting it right costs.
- Off-road use, racing, or any track activity is prohibited.
- Vehicles may be driven out of California. We ask that travel plans are shared in advance and that the renter keeps the daily mileage allowance in mind; the vehicle is returned to Los Angeles — there is no one-way drop in another city, though pick-up and return addresses may differ inside our service area.
- Only approved drivers listed on the rental agreement may operate the vehicle.
6. Mileage
- Rental rates include a daily mileage allowance as specified in your rental agreement.
- Excess mileage is charged at a per-mile rate disclosed at booking.
7. Insurance and Liability
- Renters are responsible for any damage to the vehicle during the rental period.
- Every rental carries cover, one of two ways: the Protection plan offered with the booking, priced per day by the vehicle’s security-deposit band and shown in the quote, or the renter’s own full-coverage policy (collision and comprehensive, reaching the vehicle’s replacement value, with no exclusion for exotic or high-value rentals), accepted in writing before the rental. A credit-card rental benefit is not accepted in place of either (see American Express rental coverage).
- Nizo Luxury is not liable for personal property left in the vehicle.
- Renters are fully responsible for any traffic violations, tolls, or parking fines incurred during the rental.
8. Fuel Policy
Vehicles are delivered with a full tank of 91-octane premium fuel and must be returned full, on the same grade. If the vehicle is returned with less, the refuelling charge is the actual cost of filling it at the nearest station carrying premium fuel, plus a $20 service charge for the trip.
9. Delivery and Pickup
- Delivery and pickup are offered across the Los Angeles area; complimentary to our Beverly Hills partner hotels and priced by distance elsewhere.
- Specific delivery areas and any surcharges for extended delivery zones will be disclosed at booking.
- Renters must be present at the scheduled delivery time. A waiting fee may apply for late availability.
10. Cancellation, Changes and Extensions
- Cancellations made 72+ hours before the rental start time: the online payment is refunded in full.
- Cancellations made 24–72 hours before rental start: 50% of the online payment is retained.
- Cancellations within 24 hours of rental start: the online payment is forfeited.
- No-shows are treated as same-day cancellations.
- These windows apply to any booking paid online, chauffeured bookings included. Where a company is invoiced, they run from the settlement of the invoice.
- Changing the dates is free, and may be done any number of times, subject to the vehicle being available on the new dates. A change made within 24 hours of the rental start retains one day’s rate; the remainder moves with the booking.
11. Damages and Accidents
- Any damage, accident, or theft must be reported immediately to Nizo Luxury and local law enforcement where applicable.
- Renters are responsible for the cost of repairs, diminished value, and loss of use during repairs.
- Damage assessments are conducted by our team upon vehicle return.
12. Limitation of Liability
Nizo Luxury, 23 Group Holdings LLC, and Stradale Group LLC are not liable for any indirect, incidental, or consequential damages arising from vehicle use. Our total liability shall not exceed the rental charges paid.
13. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Los Angeles County, California.
14. Contact
Nizo Luxury — 23 Group Holdings LLC
Operated by Stradale Group LLC
2022 S Robertson Blvd, Los Angeles, CA 90034
contact@nizoluxury.com ·
+1 (424) 303-6496