Luxury Car Rental FAQ — Nizo Luxury Los Angeles

Nizo Luxury does — +1 (424) 303-6496: the identified car, in that colour and that specification, held for your dates rather than a category that resolves on the day, at its own day rate — $102–$2,500 across the fleet. There is one of each car here, so reserving it by name is the only way it can be reserved: what you book is the car in the photographs, not a class it belongs to.

Every car is covered by roadside assistance, and if one is ever off the road we find you the nearest car we have.

You can reserve a vehicle online through our Book Now page, or reach us directly at +1 (424) 303-6496 or contact@nizoluxury.com.

Book whenever suits you — there is no notice period, only the car's own calendar, which is live on its page. Same day is genuinely possible: once the booking is paid, a car that is free can be out to you in about an hour. Want it at five, call by four.

How the whole process runs, end to end, is set out in how renting an exotic car works.

Booking through ChatGPT, Claude or another assistant works the way you would expect: it can read the live calendar on each car's page, draft the enquiry and send it to us, and we answer it like any other. The reservation itself, and the card for the deposit, are yours to give — a person here confirms every booking.

By major credit card — Visa, Mastercard, American Express or Discover — rather than cash, a bank transfer such as Zelle, or crypto. The rental, the Protection plan and the sales tax are paid in full when you book, and nothing more is taken at pickup. The refundable hold must be on a credit card in the renter's own name — not a debit card, and not somebody else's card — placed at handover and released 5–7 business days after a clean return, longer only if there is damage to price.

The deposit, explained.

Our minimum rental period is one full day (24 hours), and there is no maximum: monthly and long-term rental is the same booking, made longer. The minimum holds at the weekend too: one day is one day on a Saturday, on an exotic, with no two-day minimum anywhere in the fleet. Longer bookings are quoted as the cheapest combination of the car's daily, five-day and twenty-one-day figures — where a car carries those blocks, a longer stay costs less per day without anyone having to ask. Several of the exotics carry no block at all and hold a flat daily rate at any length; your quote says which yours is.

There is no hourly self-drive rental: a day is the shortest booking, and a Saturday-afternoon drive is priced as the day it sits in. The hourly product here is the car with a driver — chauffeur rates are from $100 an hour on a two-hour minimum, on top of the car's own day rate.

Need a vehicle for a specific event — a photoshoot, wedding, or weekend trip? We offer custom duration packages. Contact us to discuss your requirements.

Moving the dates is free, and you can do it as many times as you need — the booking simply moves with you, subject to the car being free on the new dates. The one exception is a change made inside the last day before the start, which keeps one day's rate; after that the rest moves as usual.

Cancelling is a different thing and is governed by the windows in our Terms & Conditions, which set out exactly what comes back and when. Tell us as early as you can either way.

Yes, a refundable security deposit is required. You pay the rental online; the deposit is taken at pickup as an authorisation against the credit card in the primary renter's name. It runs from $350 on the everyday SUVs and vans up to $2,000 on the exotics and flagships. These are the standard holds; the one for your booking is confirmed to you before you commit. The band-by-band table, with what each band costs to cover, is on our security deposit page.

It is released 5–7 business days after a clean return — the car back in its original condition with no damage, overages or cleaning required. Because it is a hold rather than a payment, the release is not a refund — the authorisation simply drops off your card.

You'll need a valid driver's license held for at least two years — an ordinary car licence, the same class you drive your own car on; nothing special is needed for a supercar, and a learner or provisional licence does not qualify — and a major credit card in the primary renter's name for the refundable deposit. Cover is part of every rental: either our Protection plan, which is in the quote, or your own full-coverage policy (collision and comprehensive, reaching the car's replacement value) — if you are using yours, bring proof of it.

A licence from any other US state is treated as a Californian one: the same minimum age, the same two years of licence history, the same refundable deposit on a credit card in your name — no passport, and nothing else extra.

International renters present a passport alongside their home-country license. We do not require an International Driving Permit — the home licence and the passport are enough; the rules for visitors are set out on renting with a foreign licence.

The standard minimum is 21. Drivers aged 21 to 24 pay a Young Driver Fee: $50 per day on most of the fleet, and $175 per day on the exotics and ultra-luxury cars, which carry the higher security deposits.

Younger than that, we will still look at it. Drivers from 18 are considered case by case, and two things decide it: your own full-coverage insurance on the car, and a larger security deposit. Most of this market will not take you at all before 25, so it is worth asking rather than assuming — send us the details and you get a straight yes or no before you plan anything around it.

All drivers, regardless of age, must hold a valid driver's license with a minimum of two years of driving history.

Yes — but no driver is automatic, a spouse or partner included: every driver is named on the rental agreement before the car goes out, and only the drivers named on it may drive. Each one meets the same tests as the renter — 21 or over, a licence held two years, and either covered by the Protection plan on the booking or by their own full-coverage policy that extends to the car.

All additional drivers must be present at the time of vehicle pickup and provide valid identification and license documentation. For a wedding, where the question is usually who drives the getaway car, who is allowed to drive the wedding car walks through the cases.

No. Cover is part of every rental here, one of two ways: our Protection plan, priced per day by the car's deposit band and shown in the quote before you pay, or your own policy, in which case the plan line comes off the quote. Your own policy is accepted if it does four things: collision and comprehensive rather than liability only; a physical-damage limit that reaches the car you are renting; no exclusion for exotic or high-value rentals; and every driver named on both the policy and the booking. Your personal auto policy may already extend to rental cars; verify it with your insurer before your booking date, and send us the certificate so we can say before anything is committed whether it qualifies.

What the plan is, what it covers and how it compares with a personal policy is set out in your policy or ours: exotic car rental insurance, explained.

If your personal policy does not provide qualifying coverage, a daily protection plan is available through our company, and it is already in the online quote: the Protection plan is priced off the car's security-deposit band rather than off the day rate, so a car two bands up costs more to cover even if it rents for less. The band-by-band figures are on the security deposit page.

A credit card's rental benefit is not a substitute: the card benefits people rely on are secondary, and the standard ones name exotic and high-value cars as not covered. What Amex does and does not pay is set out under American Express rental car coverage.

Yes, on request. Instead of the refundable hold you pay a small non-refundable fee for each day of the rental, set against what the hold would have been, and nothing is authorised against your card. It is not part of the online booking flow: ask for it when you enquire and we quote it beside the ordinary way, with your dates and your car.

It is worth asking for if the hold is the awkward part rather than the price: a deposit on a flagship ties up a meaningful line of credit for the length of the rental and several days beyond it, and this option leaves that credit where it is. Tell us which car and which dates and you get both totals to compare.

Your deposit is returned upon successful return of the vehicle in its original condition. Any damage, excessive cleaning requirements, or mileage overages are assessed at return and deducted before the deposit is released.

After a clean return, most releases are processed within 5–7 business days depending on your payment method.

With damage to price, the timing changes. Minor damage that sits inside the deposit takes about two weeks to finalise, occasionally a little longer — we have to price the repair, get a body-shop appointment and see the work done before the figure is final. Where the damage is more serious, allow up to a month for the whole process. A collision waits on the police report and the insurers before the final invoice is issued.

Throughout it you get the paperwork rather than a status. Estimates, invoices, photographs and the body shop's own documentation are yours as they arrive, so you can see what is being charged and why before anything is settled.

Yes. Delivery is complimentary to our select partner Beverly Hills hotels, and collection from our Robertson Boulevard office is always free.

LAX has two options, priced by the trip. With parking it is $150 both ways: we leave the car at the airport parking structure, tell you where it stands, and you ride the free airport shuttle out to it — allow about half an hour. With a lot of luggage, the terminal is the tier to take, at $300 both ways: you collect your bags, walk out, and the car is waiting for you. A single direction is half, and you choose per leg in the booking form; the terminal both ways keeps the bags out of the shuttle at either end.

Any other address — a private residence, another airport, or an event venue — carries a delivery fee. Call us to confirm availability and the fee for your location.

There is no separate notice period for delivery — what decides it is whether the car is free, and that is on the car's own page as a live calendar. Several here are one of one, so a Saturday in season wants a fortnight rather than a call on the Friday; midweek is usually there at short notice, and a car that is free can be on its way to you about an hour after the booking is paid.

For a same-day delivery call us directly at +1 (424) 303-6496 and a person confirms it in minutes.

Early-morning and late-night handovers are routine here, because flights and events do not keep office hours: tell us the time you actually need the car and we stage it for that hour, at your hotel, your home or the airport.

We arrive within 15 minutes of your start time, or the delivery is on us. If we miss that window, the delivery fee comes off your invoice without you having to ask for it.

Every vehicle includes a daily mileage allowance in the rental fee, and it is set per car rather than by class — the allowance on a saloon is not the allowance on a Huracán.

Your car's allowance and its per-mile overage rate reach you in writing once the reservation is made, alongside the rest of the confirmation, before the keys change hands. If you already know the plan involves a long drive, say so when you enquire and we will tell you which cars suit it before you choose one.

You do, for anything the car incurs while it is with you — FasTrak and express-lane tolls, parking tickets, traffic and camera citations — and the way it works is set out in our terms. The notice reaches us first, usually days to several weeks after the rental. We then charge the card kept on file for the amount on the notice plus the administrative fee named in your rental agreement, and email you the exact figure with the notice itself attached, so you hold the same document we do.

Nothing is charged before the notice arrives, and nothing outside your own rental. If a charge is wrong, tell us and we put it right; if you would rather pay a toll yourself, keep the receipt and send it over.

Yes — any car in the fleet, the exotics included. Las Vegas, Arizona, up the coast to Oregon: the state line is not a wall here, and there is no approval to apply for.

Two things we ask. Tell us the plan in advance, so we know where the car is going and can tell you anything useful about the route. And plan the miles with us: every car has its own daily allowance, and yours is in the booking confirmation in writing, with the per-mile rate beside it. The car comes home to Los Angeles either way: there is no one-way drop in another city, though different pick-up and return addresses inside our own service area are perfectly normal.

What no car may do, in California or out of it, is a track day: racing and any track activity are prohibited on every car, and so is off-road driving.

In the event of a mechanical issue or breakdown, contact us immediately at +1 (424) 303-6496. We have a roadside assistance program, and we get you moving again as quickly as possible, in another of our cars if yours needs the workshop.

Do not attempt repairs or engage third-party service providers without our authorization, as this may affect insurance coverage and liability.

Every car goes out with a full tank of 91-octane premium and comes back full; returned short, the charge is what the fuel actually costs at the nearest premium station plus a $20 service charge for the trip.

The charge is deducted like any other line, and filling up on the way back is still the cheaper way round.

Smoking is prohibited in every car and carries a $450 smoking fee. Vaping counts as smoking.

Pets are allowed by arrangement — ask before you book, and tell us which car. There is a pet fee of roughly $350 to $400, and the exact figure for your booking is in your rental agreement. Hair, sand and mud on top of that are what turn a hold into a cleaning charge; the answer below says how that is assessed.

Ordinary cleaning is included and costs nothing: a week of driving, a dusty exterior, footwell grit, the normal marks of a car that has been used. Every car is detailed between rentals anyway. An excessive-cleaning fee applies only where the car comes back badly soiled — sand through the carpets, food everywhere, spilled liquids, champagne in perforated leather, confetti in every seam — assessed at return and photographed. The charge is what putting it right costs, deducted from the security deposit with the invoice sent to you, the same as any other deduction. Smoking is the exception: it is the flat fee above.

The wedding cases — confetti, champagne, a cake on the back seat — are the ones we see most, and confetti, champagne and the wedding car deposit goes through them one by one.