Luxury Car Rental FAQ — Nizo Luxury Los Angeles

Yes — the identified car, in that colour and that specification, held for your dates rather than a category that resolves on the day. There is one of each car here, so reserving it by name is the only way it can be reserved: what you book is the car in the photographs, not a class it belongs to.

The other half, said plainly. Because there is one of each, we cannot hand you the next car in the category if yours goes off the road — there is no next one. We carry roadside assistance, offer a replacement where one is available, and would far rather tell you early than at the kerb.

You can reserve a vehicle online through our Book Now page, or reach us directly at +1 (424) 303-6496 or contact@nizoluxury.com.

We recommend booking 24–48 hours in advance to secure your preferred vehicle. For same-day bookings, call us directly — we'll do our best to accommodate based on availability.

Our minimum rental period is one full day (24 hours), and there is no maximum. Longer bookings are quoted as the cheapest combination of the car's daily, five-day and twenty-one-day figures — where a car carries those blocks, a longer stay costs less per day without anyone having to ask. Several of the exotics carry no block at all and hold a flat daily rate at any length; your quote says which yours is.

Need a vehicle for a specific event — a photoshoot, wedding, or weekend trip? We offer custom duration packages. Contact us to discuss your requirements.

Yes — cancellation and modification policies vary by vehicle tier and booking terms. Please contact us as early as possible if you need to make changes. We work with our clients to accommodate schedule adjustments wherever possible.

Review our full Terms & Conditions for specific cancellation windows and any applicable fees.

Yes, a refundable security deposit is required. You pay the rental online; the deposit is taken at pickup as an authorisation against the credit card in the primary renter's name. It runs from $350 on the everyday SUVs and vans up to $2,000 on the exotics and flagships. Every figure is a minimum rather than a fixed number — the hold on a particular booking can be set higher at handover after the usual checks, and if it is you are told before you commit. The band-by-band table, with what each band costs to cover, is on our security deposit page.

It is released 5–7 business days after the car is returned, in full, provided the vehicle comes back in its original condition with no damage, overages, or cleaning requirements. Because it is a hold rather than a payment, the release is not a refund — the authorisation simply drops off, and how quickly that shows on your statement is your bank’s timing rather than ours.

You'll need a valid driver's license, a major credit card in the primary renter's name, and proof of full coverage insurance (collision and comprehensive) that covers the vehicle's replacement value.

International renters present a passport alongside their home-country license. We do not require an International Driving Permit — the home licence and the passport are enough.

The standard minimum is 21. Drivers between 21 and 25 pay a Young Driver Fee: $50 per day on most of the fleet, and $175 per day on the exotics and ultra-luxury cars, which carry the higher security deposits.

Younger than that, we will still look at it. Drivers from 18 are considered case by case, and two things decide it: your own full-coverage insurance on the car, and a larger security deposit. Most of this market will not take you at all before 25, so it is worth asking rather than assuming — send us the details and you get a straight yes or no before you plan anything around it.

All drivers, regardless of age, must hold a valid driver's license with a minimum of two years of driving history.

Yes — multiple drivers are permitted provided each driver is listed on the rental agreement and holds their own full coverage insurance extending to the rental vehicle.

All additional drivers must be present at the time of vehicle pickup and provide valid identification and license documentation.

Renters must carry full coverage insurance — both collision and comprehensive — that covers the full replacement value of the rental vehicle. Your personal auto policy may already extend to rental cars; verify this with your insurer before your booking date.

If your personal policy does not provide qualifying coverage, daily insurance plans are available through our company. These plans ensure you're fully protected without requiring your existing policy to extend to our vehicles.

Some credit card benefits — such as those offered by American Express — may also provide supplemental coverage. See our Amex Coverage guide for more information.

Yes — ask us about our deposit-free option when you book. Instead of a refundable hold against your card, you pay a small non-refundable fee per day and no deposit is taken at all. It is available on short-term and long-term rentals alike.

It is worth asking for if the hold is the awkward part rather than the price: a deposit on a flagship ties up a meaningful line of credit for the length of the rental and several days beyond it, and this option leaves that credit where it is. Tell us which car and which dates and we will quote both ways so you can compare.

Your deposit is returned upon successful return of the vehicle in its original condition. Any damage, excessive cleaning requirements, or mileage overages are assessed at return and deducted before the deposit is released.

Most releases are processed within 5–7 business days depending on your payment method.

If there is damage, the timing changes and we would rather set it out here than explain it afterwards. Minor damage that sits inside the deposit takes about two weeks to finalise, occasionally a little longer — we have to price the repair, get a body-shop appointment and see the work done before the figure is final. Where the damage is more serious, allow up to a month for the whole process. And if a collision is involved, the clock is not ours at all: we wait on the police report and the insurers before any final invoice can be issued.

Throughout it you get the paperwork rather than a status. Estimates, invoices, photographs and the body shop's own documentation are yours as they arrive, so you can see what is being charged and why before anything is settled.

Yes. Delivery is complimentary to our select partner Beverly Hills hotels, and collection from our Robertson Boulevard showroom is always free.

LAX has two options, priced each way. Standard delivery is $75: we leave the car at the airport parking structure and you ride the free airport shuttle out to it — allow about half an hour, and bear in mind it is awkward with a lot of luggage. VIP terminal delivery is $150: you collect your bags, walk out, and the car is waiting for you. Most guests take VIP on arrival and standard on the way back.

Any other address — a private residence, another airport, or an event venue — carries a delivery fee. Call us to confirm availability and the fee for your location.

We recommend confirming your delivery time at least 24 hours before your rental start. This ensures our team can arrange logistics and guarantee on-time arrival.

For same-day delivery requests, call us directly at +1 (424) 303-6496 — we accommodate last-minute bookings whenever possible.

We arrive within 15 minutes of your start time, or the delivery is on us. Not a gesture — a standard we hold ourselves to, because a car that turns up late has already cost you the thing you booked it for. If we miss that window, the delivery fee comes off your invoice without you having to ask for it.

Every vehicle includes a daily mileage allowance in the rental fee, and it is set per car rather than by class — the allowance on a saloon is not the allowance on a Huracán. We do not print one figure here because there is not one figure.

Your car's allowance and its per-mile overage rate reach you in writing once the reservation is made, alongside the rest of the confirmation, so you have both before the keys change hands rather than at the kerb. If you already know the plan involves a long drive, say so when you enquire and we will tell you which cars suit it before you choose one.

Interstate travel requires advance approval. Select vehicles are permitted in neighboring states (Nevada, Arizona) with prior notice. Exotic and ultra-high-value vehicles are restricted to California only.

Unauthorized out-of-state travel may void your insurance coverage and result in additional fees. Always confirm your travel plans with us before your rental starts.

In the event of a mechanical issue or breakdown, contact us immediately at +1 (424) 303-6496. We have a roadside assistance program and will work to resolve the situation as quickly as possible — including vehicle replacement when available.

Do not attempt repairs or engage third-party service providers without our authorization, as this may affect insurance coverage and liability.